TERMS OF SERVICE

Terms of Service

1. About us and how to contact us

The Service is operated by Enterview Ltd. You can contact us at any time:

• Email: support@enterview.info
• Post: Enterview Ltd, 259 Creighton Avenue, London N2 9BP, United Kingdom

2. Eligibility

To use the Service, you must:

• Be at least 18 years old. The Service is not intended for, and may not be used by, anyone under 18.
• Have the legal capacity to enter into a binding contract.
• Provide accurate, current, and complete information when creating your account, including your real full name. Pseudonyms, fake names, and impersonation are not permitted.
• Keep your account credentials confidential and not share them with anyone else.

The Service is offered to individual users for their own personal practice and to institutional users (such as universities, careers services, training providers, and bootcamps) on the same terms. If you are using the Service on behalf of an institution, you confirm that you have authority to bind that institution to these Terms.

3. Your account

You are responsible for all activity that takes place under your account. If you believe your account has been compromised, contact us immediately at support@enterview.info.

We reserve the right to suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if continuing to provide the Service to you would expose us to a real risk of harm or legal liability.

You can delete your account yourself at any time from the Settings page. Deletion is immediate and permanent. We cannot recover deleted accounts.

4. The Service

Case Interview Labs provides AI-powered mock case interview practice for individuals preparing for management consulting interviews. The Service includes, depending on your subscription:

• AI-conducted mock case interviews tailored to specific consulting firms, industries, case types, and difficulty levels.
• Voice-based and text-based interview interaction with our AI interviewer ("Dr CAi").
• Numerical scoring and written feedback after each interview.
• A library of firm-specific intelligence materials and live news search.
• Maths drills covering percentages, multiplication, division, and business maths.
• A history of your most recent interviews.

5. Pricing, payment, and credits

5.1 Pricing

The Service offers the following options:

• Free taster: one half-length practice interview at no cost (limited to one per account).
• Pay-as-you-go interview packs: Starter Pack (3 interviews for £18.99), Standard Pack (10 interviews for £55), and Pro Pack (25 interviews for £100). One-off payments.
• Pro Monthly: £39.99 per month, including 10 interviews per month, full access to firm intelligence content, maths drills, and other Pro features.

The prices shown above are our base prices in pounds sterling (GBP). For customers outside the United Kingdom, prices are displayed and charged in your local currency (Euros for European customers, US Dollars for customers elsewhere). Local currency prices are derived from the GBP base price using a daily-updated exchange rate, and the price displayed on the checkout page is the price you will be charged. All prices are inclusive of any applicable taxes. We are not currently registered for VAT. We may change our prices from time to time, and any changes will only apply to purchases made after the change.

5.2 Payment processor

All payments are processed by Stripe, Inc. We do not receive or store your payment card details. By making a payment, you also agree to Stripe's terms and privacy policy.

5.3 Credits

• Pay-as-you-go credits: do not expire. Credits remain in your account until used or until you delete your account.
• Pro Monthly interviews: are credited at the start of each billing month and reset to 10 at the next billing date. Pro Monthly interviews do not roll over; any unused interviews from a billing month are forfeited at renewal.

If you cancel Pro Monthly, you will retain access to your Pro features and remaining Pro Monthly interviews until the end of your current billing period, after which they will be forfeited. Any pay-as-you-go credits you also hold are unaffected by Pro Monthly cancellation.

5.4 Subscriptions and renewal

Pro Monthly is a subscription that automatically renews each month at the price displayed at the time of your most recent purchase, unless you cancel. We will send you a payment receipt by email each time you are charged.

You can cancel Pro Monthly at any time using the cancel button on the Settings page within the Service. Cancellation takes effect at the end of your current billing period. We do not provide partial refunds for unused time within a billing period.

6. Refunds and cancellation rights

6.1 Your statutory cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have a right to cancel a contract for digital content within 14 days of purchase. However, this right is lost if you give your express consent for the digital content to be supplied to you immediately and acknowledge that, by doing so, you lose your right to cancel.

When you purchase an interview pack or subscribe to Pro Monthly, by clicking the purchase button, you expressly request immediate access to the credits or subscription benefits and acknowledge that you will lose your statutory 14-day right to cancel from the moment your credits are made available or your subscription begins.

6.2 Refund policy for one-off interview packs

Beyond your statutory rights, we consider refund requests for one-off interview packs (Starter, Standard, and Pro Packs) on a case-by-case basis. To request a refund, please email support@enterview.info, explain your situation, and we will respond within 14 days. Approved refunds will be processed back to the original payment method through Stripe and may take up to 10 business days to appear in your account.

6.3 Refund policy for Pro Monthly

Pro Monthly subscriptions are non-refundable. You may cancel at any time using the Settings page, and your access will continue until the end of the billing period you have already paid for. We do not refund partial months.

6.4 Faulty Service

Nothing in this section affects your rights under the Consumer Rights Act 2015 if the digital content provided is not as described, is not of satisfactory quality, or is not fit for purpose. In those circumstances you may be entitled to a repair, replacement, or refund.

7. Acceptable use

You agree to use the Service only for its intended purpose: your own personal preparation for case interviews, or, in the case of institutional users, the practice and training of named individuals you are authorised to support.

You must not:

• Use the Service for any unlawful purpose, or to violate any applicable law or regulation.
• Use the Service to harass, defame, or harm others.
• Attempt to gain unauthorised access to the Service, our systems, or the accounts of other users.
• Reverse engineer, decompile, or extract the underlying source code, models, prompts, or training data of the Service, including the AI interviewer.
• Scrape, automate, or otherwise extract content from the Service in bulk, including for the purpose of training other AI models.
• Resell, redistribute, sublicense, or share access to the Service or to your account credentials.
• Submit content that contains malware, viruses, or other malicious code.
• Submit content that infringes the intellectual property, privacy, or other rights of any third party.
• Use the Service in a way that places an unreasonable load on our infrastructure or interferes with others' use of the Service.
• Misrepresent your identity or use a name that is not your own.

We may suspend or terminate your access if you breach these acceptable use rules. Where appropriate, we may also report unlawful conduct to the relevant authorities.

8. Intellectual property

8.1 Our intellectual property

The Service — including its design, software, content (other than your own inputs), the firm intelligence materials, the AI prompts and configurations, the Dr CAi character, the Case Interview Labs and Enterview names and logos, and all underlying technology — is owned by Enterview Ltd or our licensors and is protected by copyright, trade mark, and other intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for the purpose set out in these Terms. This licence ends automatically when your account ends.

8.2 Your inputs

You retain ownership of any content you input into the Service, including your typed and spoken responses during interviews. By submitting content to the Service, you grant us a worldwide, royalty-free licence to use, store, and process that content as needed to provide the Service to you, to improve and maintain the Service in aggregate and anonymised form, and to comply with our legal obligations.

8.3 AI-generated outputs

Cases, questions, scores, and feedback generated by Dr CAi are produced by AI based on your inputs and our prompts. As between you and us, you may use these outputs for your personal practice. AI outputs may be similar across users, may contain errors, and are not unique to you in the way human-authored content is.

You agree not to claim AI-generated outputs from the Service as your own original work in academic, recruitment, or other settings where doing so would be deceptive.

8.4 Third-party firm names and logos

Case Interview Labs includes case modes designed to emulate the interview styles of named consulting firms. The following firm names and logos appear within the Service: McKinsey & Company, Boston Consulting Group, Bain & Company, Deloitte, Strategy& (PwC), EY-Parthenon, KPMG, Oliver Wyman, Kearney, Accenture, and Portas Consulting.

All such names, logos, and other trade marks are the property of their respective owners. They are used within the Service solely to identify which firm's published interview style each practice case mode is designed to emulate. This is intended as nominative fair use within the meaning of section 11 of the UK Trade Marks Act 1994.

None of the firms named above endorse, sponsor, license, or have any commercial relationship or affiliation with Enterview Ltd or Case Interview Labs.

If you represent one of the firms named above and have a concern about our use of your name or logo, please contact us at support@enterview.info and we will respond promptly.

9. AI and the limits of practice feedback

Case Interview Labs uses large language models from Anthropic to conduct interviews and to generate scoring and feedback. While we have taken care to design the Service to be as realistic and helpful as possible, you should be aware that:

• AI outputs are probabilistic. The same input may produce slightly different outputs.
• AI scoring is illustrative practice feedback, not a clinical or psychometric assessment.
• AI may occasionally produce factual errors, misinterpret your responses, or generate content that does not perfectly match the style of the firm being practised.
• The Service is not a substitute for human coaching, mentorship, or professional careers advice.

A score on Case Interview Labs is not a guarantee, prediction, or assurance of performance in any real recruitment process. We are not responsible for any decisions you make on the basis of feedback received from the Service.

10. Availability and changes

We aim to keep the Service available, but we do not guarantee uninterrupted availability. The Service may be unavailable during scheduled maintenance, due to technical issues, or because of factors outside our reasonable control. We do not currently offer a service level agreement (SLA) and have no contractual uptime commitments.

We may from time to time change, add to, or remove features of the Service. Where a change materially reduces the Service you have paid for, we will tell you in advance and offer a fair remedy where appropriate (for example, a partial refund, additional credits, or the right to cancel an active Pro Monthly subscription without further charge).

11. Liability

11.1 Things we never exclude

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any matter that, by law, cannot be excluded or limited.
• Your statutory rights as a consumer under the Consumer Rights Act 2015 — including your right to digital content of satisfactory quality, fit for purpose, and as described.

11.2 Liability cap

Subject to clause 11.1, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is limited to the greater of:

• The total fees you have paid to us in the 12 months immediately preceding the event giving rise to the liability; or
• £100.

11.3 Things we are not liable for

Subject to clause 11.1, we will not be liable for:

• Indirect or consequential loss.
• Loss of profits, business, business opportunity, goodwill, anticipated savings, or revenue.
• The outcome of any real interview, application, or recruitment process.
• Loss arising from inaccuracies, errors, or omissions in AI-generated content.
• Loss caused by events beyond our reasonable control (force majeure), including failures of third-party providers (such as Stripe, Anthropic, Supabase, Resend, Google, or our hosting provider).
• Loss arising from your breach of these Terms.

12. Indemnity

You agree to indemnify and hold harmless Enterview Ltd, its directors, employees, and agents from any claim, loss, liability, expense, or damage (including reasonable legal costs) arising from your breach of these Terms, your unlawful or unauthorised use of the Service, or your infringement of any third party's rights through your use of the Service.

13. Suspension and termination

Either party may end your access to the Service at any time:

• You may delete your account at any time from the Settings page or by emailing support@enterview.info.
• We may suspend or terminate your access immediately if you breach these Terms, if you misuse the Service, or if we are required to do so by law.

On termination:

• Your right to use the Service ends immediately.
• Any pay-as-you-go credits you have purchased and not used are forfeited unless we agree otherwise (we will normally consider a refund where the termination is initiated by us for reasons other than your breach).
• Provisions of these Terms that by their nature should survive termination (including liability, indemnity, intellectual property, governing law) will remain in effect.

14. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms by reference. By using the Service, you confirm that you have read and understood our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will:

• Update the "Effective date" shown at the top of these Terms.
• If the changes are material, notify you by email or through a prominent notice on the Service.

The version published on www.enterview.info is always the current and authoritative version. By continuing to use the Service after a change, you accept the updated Terms. If you do not accept the updated Terms, you may stop using the Service and delete your account.

16. Other important terms

16.1 Governing law and jurisdiction

These Terms are governed by the laws of England & Wales. Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England & Wales, except that consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

16.2 Complaints

If you have a complaint, please contact us first at support@enterview.info. We aim to acknowledge complaints within five working days and resolve them within 28 days.

If we cannot resolve your complaint to your satisfaction, you may also be able to use an alternative dispute resolution (ADR) service. We are not currently registered with a specific ADR provider, but we will engage in good faith with any reputable ADR scheme you propose.

16.3 No waiver

If we do not enforce any right under these Terms on a particular occasion, that does not mean we waive our right to do so on a later occasion.

16.4 Severability

If any provision of these Terms is found by a court to be unenforceable, the rest of these Terms will remain in full force and effect.

16.5 No third-party rights

These Terms do not create any rights for any person under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

16.6 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to a successor or affiliated company, including in the event of a merger, acquisition, or sale of assets, provided that the new owner is bound by terms no less protective of you than these Terms.

16.7 Entire agreement

These Terms, together with the Privacy Policy and any documents they refer to, form the entire agreement between you and us regarding the Service. They replace any prior agreements or understandings.

17. Contact us

If you have any questions about these Terms, please contact us:

• Email: support@enterview.info
• Post: Enterview Ltd, 259 Creighton Avenue, London N2 9BP, United Kingdom